Chappo’s Golf Goods – Store Policies

Owned by: Goat Golf Pty Ltd (ABN: 31 655 694 581)
Website: www.chapposgolfgoods.com
Effective Date: 1 May 2026

1. Overview & Acceptance of Terms

Welcome to Chappo’s Golf Goods. These Terms, together with our policies, govern your use of our website, products, and services.

By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree, you should not use our Services.

We may update these Terms at any time. Continued use of the site constitutes acceptance of any changes.

2. Use of Our Services

You must be at least the age of majority in your state or territory to use our Services.

You agree to provide accurate, complete, and current information when placing orders or creating an account, and you are responsible for maintaining the security of your account.

Our Services are intended for personal use only. Commercial resale is not permitted.

3. Products & Availability

We aim to present products as accurately as possible. However:

• Colours and appearance may vary depending on your device
• Product descriptions may change without notice
• We may limit or discontinue products at any time

We do not guarantee that products will meet all expectations beyond what is required under Australian Consumer Law.

4. Orders & Pricing

Placing an order is an offer to purchase. Orders are only accepted once confirmed by us.

We reserve the right to:

• Accept or decline any order
• Cancel or modify orders if necessary
• Limit quantities per customer

Prices are subject to change without notice and are confirmed at checkout. Prices exclude shipping unless stated otherwise.

You agree that all payment information provided is valid and authorised.

5. Shipping Policy

Processing Times

Orders are processed within 1–3 business days (excluding weekends and public holidays).
Delays may occur during promotions or peak periods.

Shipping Rates

Calculated at checkout. We may offer:

• Free shipping over $200 (Australia only)
• Flat rate options

Delivery Timeframes

• Australia: 2–8 business days (estimate only)

Tracking

All orders include tracking, sent via email once dispatched.

Delays & Risk

We are not liable for shipping delays once handed to the carrier.
Risk passes to you upon dispatch.

Lost Parcels

If your order appears lost, contact us at gogolfgoat@gmail.com, and we will assist with an investigation.

Incorrect Details

Customers are responsible for correct shipping details.
Re-shipping fees may apply for returned parcels.

6. Returns & Refunds

Australian Consumer Law

Nothing in this policy excludes your rights. You are entitled to remedies for:

• Major faults
• Items not as described

Change of Mind

We do not offer refunds for change of mind, but may offer:

• Exchange
• Store credit

Conditions:

• Request within 14 days of delivery
• Item unused, unworn, with original packaging

Faulty or Incorrect Items

Contact us within 7 days with photos and order details.
We will cover return shipping and arrange a replacement or refund.

Return Conditions

Items must be:

• Unused and unworn
• In original condition
• With tags attached

We may refuse returns that don’t meet these conditions.

Return Shipping

• Customer pays unless item is faulty
• Original shipping costs are non-refundable

Refund Processing

Refunds are processed within 5–10 business days after return approval.

7. Pre-Orders

Pre-order items are purchased before stock is available.

• Estimated dispatch dates are provided but not guaranteed
• Delays may occur due to manufacturing or logistics

Combined Orders

Orders with pre-order items may:

• Ship together, or
• Be split at our discretion

Cancellations

Pre-orders cannot be cancelled once placed, except where required by law.

Delays alone do not qualify for refunds.

8. Size Guide Disclaimer

Sizing may vary between styles and runs.

• Measurements are a guide only
• A tolerance of 1–3 cm may occur

We recommend comparing measurements before purchasing.
We are not responsible for incorrect size selection.

9. Intellectual Property

All website content, including branding, images, and designs, is owned by Goat Golf Pty Ltd or its licensors.

You may not reproduce or use any content without written permission.

10. Acceptable Use

You agree not to:

• Use the site for unlawful purposes
• Interfere with website functionality
• Submit false or misleading information
• Attempt to access restricted areas

We may suspend or terminate access if these terms are breached.

11. Third-Party Services

Our website may include third-party tools or links.
We are not responsible for their content or functionality.

Our store is powered by Shopify, but all purchases are made directly with Chappo’s Golf Goods.

12. Feedback & Reviews

By submitting content (reviews, feedback, etc.), you grant us a worldwide, royalty-free license to use it for marketing or operational purposes.

You confirm that:

• You own the content
• It does not infringe on third-party rights
  
  

13. Chargebacks & Fraud

By placing an order, you agree to contact us before initiating a chargeback.

Fraudulent disputes may be challenged with evidence including:

• Tracking confirmation
• Delivery records

We reserve the right to refuse future orders or cancel high-risk transactions.

14. Disclaimer & Liability

To the extent permitted by law:

• Services and products are provided “as is”
• We are not liable for indirect or consequential losses
• We are not responsible for delays outside our control
  
  

15. Indemnification

You agree to indemnify and hold harmless Chappo’s Golf Goods and its partners against any claims arising from:

• Breach of these Terms
• Misuse of the Services
• Violation of laws or third-party rights
  
  

16. Termination

We may terminate access to our Services at any time without notice.

Certain provisions (e.g., liability, intellectual property) will continue after termination.

17. Governing Law

These Terms are governed by the laws of Queensland, Australia.

18. Changes to These Terms

We may update these Terms at any time.
Continued use of the website constitutes acceptance of those changes.

19. Contact Us

Chappo’s Golf Goods
Email: gogolfgoat@gmail.com
Address: 15 Pine Valley Drive, Joyner, Queensland