TaylorMade Warranty Policy

Taylor Made Golf Australia Pty Ltd., trading as TaylorMade Golf (“TaylorMade”) is committed to the performance and durability of its products.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

THIS WARRANTY POLICY IS THEREFORE SUBJECT TO, AND WILL NOT APPLY TO THE EXTENT THAT IT EXCLUDES, RESTRICTS OR MODIFIES, SUCH PROTECTIONS AND ANY CONSUMER GUARANTEES APPLICABLE TO CONSUMERS.

Any rights and remedies given to consumers under this warranty policy are in addition to the consumer guarantee rights and remedies provided under the Australian Consumer Law.

TaylorMade Consumer Warranty

Golf Clubs. TaylorMade warrants that its golf clubs will be free from defects in materials and workmanship during normal and customary use for two years from the original date of purchase from an authorised Australian retailer provided (1) the consumer presents appropriate proof of purchase (for example, in the form of an original register receipt or order confirmation from the authorised Australian retailer from whom the consumer purchased the golf club); and (2) the golf club has not been abused, altered, defaced, or misused, or otherwise damaged through the act or neglect of the consumer or a third party.

A club that has undergone conventional club modifications (e.g., reshafting, regripping) will be covered by this warranty policy only if no damage was caused to the club as a result of the modification.

Apparel. TaylorMade warrants that all TaylorMade branded apparel will be free from defects in materials and workmanship during normal and customary use for one year, from the original date of purchase from an authorised Australian retailer provided (1) the consumer presents appropriate proof of purchase (for example, in the form of an original register receipt or order confirmation from the authorised Australian retailer from whom the consumer purchased the apparel); and (2) the apparel has not been abused, altered, defaced, or misused, or otherwise damaged through the act or neglect of the consumer or a third party.

All Other Products. With respect to all other TaylorMade branded equipment and related soft goods, TaylorMade warrants that its products will be free from defects in materials and workmanship during normal and customary use for two years, and for accessories for one year, from the original date of purchase from an authorised Australian retailer provided (1) the consumer presents appropriate proof of purchase (for example, in the form of an original register receipt or order confirmation from the authorised Australian retailer from whom the consumer purchased the product); and (2) the product has not been abused, altered, defaced, or misused, or otherwise damaged through the act or neglect of the consumer or a third party.

Our Responsibility. If a defect in a genuine TaylorMade product appears or arises during the warranty period of the product, TaylorMade, will under this warranty at no cost to the consumer, promptly (1) repair the defect; (2) replace the defective product with the same or comparable product; or (3) refund your actual purchase price in any instance where the product is no longer available and repair is not possible, upon prompt return of the product to TaylorMade through any authorised Australian retailer. This operates in addition to and does not limit or affect any rights or remedies you may have under the Australian Consumer Law.

Your Responsibility. If a consumer wishes to make a claim under this warranty, please contact the nearest authorised Australian retailer or TaylorMade. If the consumer returns the product to TaylorMade, the consumer is entitled to a refund of any reasonable shipping charges to return the defective product. TaylorMade will return the repaired or replacement product at no charge.

To claim the expenses incurred from returning the defective product to TaylorMade, the consumer must provide reasonable evidence of the expenses to TaylorMade (for example, in the form of a postage receipt) and their bank account details, and TaylorMade will promptly make payment to the consumer's designated bank account.

Warranty Limitations

1) Warranty claims will be handled by TaylorMade pursuant to the terms and conditions stated above.

2) Any repaired or replacement product provided under this warranty will be warranted from the repair or replacement date.

3) This warranty does not cover normal wear and tear. All cosmetic and other repairs not covered under this warranty, or otherwise not covered under the Australian Consumer Law, may be made for a fee.

4) This warranty is in addition to other rights and benefits the consumer may have under law in relation to TaylorMade products.

5) EXCEPT IN RELATION TO RIGHTS AND REMEDIES UNDER THE AUSTRALIAN CONSUMER LAW AND OTHERWISE TO THE MAXIMUM EXTENT PERMITTED BY LAW, TAYLORMADE IS NOT LIABLE FOR ANY LOSS OR DAMAGE, INCLUDING ANY INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, TO ANY PERSON (HOWEVER CAUSED, WHETHER BY NEGLIGENCE OR OTHERWISE), WHICH MAY ARISE DIRECTLY OR INDIRECTLY IN CONNECTION WITH THE USE OF TAYLORMADE PRODUCTS.

6) No person, agent, distributor, dealer, authorised Australian retailer or other third party is authorised to change, modify, or extend the terms of this warranty in any manner whatsoever without the written consent of TaylorMade.

7) The Warranty Policy above applies to TaylorMade products that have been purchased from an authorised Australian retailer. An "authorised Australian retailer" is a person to whom TaylorMade supplies TaylorMade golf clubs and/or other TaylorMade products for resale.

8) Any dispute concerning this warranty policy will be subject to the exclusive jurisdiction of the courts of Victoria.

9) For help or if you have any warranty questions, contact Customer Service at TaylorMade:
TAYLORMADE GOLF AUSTRALIA PTY LTD., 1 Torteval Place, Clayton, Victoria. Or contact TaylorMade via telephone at 1- 800-270-868 or email at orders.pacific@taylormadegolf.com. TaylorMade is a registered trademark of TaylorMade Golf Company, Inc. © TaylorMade Australia Pty Ltd. All rights reserved.